Shipping and returns
Return policy
Welcome to our online store. Below, you will find the terms of sale applicable to all purchases made through our website. We recommend reading them carefully before placing an order.
Products
Each product is made with high-quality materials and delivered as described on the product page.
Ordering Process
To make a purchase, select the product, add it to the cart, and complete the secure checkout process.
Before finalizing the order, please review the information entered, as we cannot modify it once confirmed.
Payments
We accept payments via credit/debit cards and PayPal.
All payments are securely processed through our e-commerce platform.
Shipping
We ship worldwide.
Estimated delivery times vary by location but are generally around:
4 days to Spain
4 - 7 days to European Union
14 - 30 days to the Rest of the World
Shipping costs are calculated at checkout.
All products will send by Correos Certified Mail (safer than Ordinary mail). Track your order on Correos website.
We are not responsible for delays caused by the courier or customs.
Returns and Refunds
We do not accept returns or exchanges unless the product has a manufacturing defect or is damaged during shipping.
If you receive a defective or damaged product, please contact us within 30 days of receipt with photos of the damage so we can assess a solution.
Returns are not accepted for errors in design or size selection.
Intellectual Property
All designs and illustrations are original and protected by copyright. Reproduction, modification, or distribution without authorization is not permitted.
Contact
If you have any questions about your order or need assistance, feel free to contact us at hello@salmorejostudio.com.